Privacy

Privacy Policy

This Privacy Policy explains how JellyOtter collects, uses, stores, and shares personal information when you visit our website, create an account, join campaigns, or connect a third-party social platform to JellyOtter.

What we collect

Profile details, contact information, campaign data, connected platform metadata, and service diagnostics.

Why we use it

To operate JellyOtter, match creators and brands, support transactions, secure the platform, and improve the product.

How we share it

Only with service providers, counterparties in your campaign workflow, or when required to protect rights, safety, or legal compliance.

Information we collect

Information you provide directly. This includes your name, email address, company or creator profile details, billing information, campaign preferences, messages, and any files or deliverables you upload to JellyOtter.
Information from connected social platforms. If you authorize JellyOtter to connect to a third-party platform, we may receive information permitted by that platform and your chosen permissions, such as public profile details, account identifiers, profile images, post metadata, engagement metrics, direct message data, and the email address associated with that account when it is shared with us.
Transaction and campaign information. We collect briefs, approvals, payout status, invoices, performance reports, timestamps, and records needed to manage creator-brand collaborations.
Usage and device information. We collect log data, browser type, IP address, pages viewed, and similar technical information to keep the service reliable and secure.

How we use personal information

Create and administer accounts and creator or brand profiles.
Operate campaign matching, messaging, approvals, reporting, and payouts.
Import and display information from connected third-party platforms as authorized by you.
Communicate about account activity, support issues, policy updates, and product changes.
Detect abuse, investigate fraud, enforce our terms, and improve product performance.

When we share information

We may share information with infrastructure providers, payment processors, analytics vendors, support tools, professional advisers, and campaign counterparties when needed to deliver JellyOtter. We may also disclose information to comply with law, respond to valid legal process, or protect the rights, safety, and integrity of JellyOtter, our users, or the public. We do not sell personal information for money.

Retention and security

We retain personal information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, meet compliance obligations, and prevent abuse. We use administrative, technical, and organizational safeguards designed to protect information, but no method of transmission or storage is completely secure.

Your choices and rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limitations.
You may disconnect a linked third-party account at any time through the relevant platform or by contacting us.
You may unsubscribe from non-essential marketing communications by using the unsubscribe link in those messages.

International use and policy updates

JellyOtter may process information in multiple jurisdictions where our team or service providers operate. If we update this Privacy Policy, we will post the revised version here and update the effective date above.